Canadian hotel management company - Holloway Lodging

Premiere Canadian Hotel Management

Whether you own a single hotel or a portfolio, we are the right choice for you.

Holloway is a Canadian hotel management company that employs a full suite of turnkey hotel management services, best in class expertise and a team experienced at all levels of the market.

Hotel Investors

You’re in the business of business – driven by the bottom line. You don’t have the time to be concerned about the day-to-day issues, and we get that. Like you, we got our start investing in Canadian hotels and over the years we identified the industry’s need for services geared towards people like us. That’s precisely why we created Holloway Lodging Management Services  – turnkey solutions allowing us to focus on the management of your hotel, while you focus on your portfolio.

Owners / Operators

Your business keeps you on your toes. Perhaps it is in your family, perhaps it’s your first foray, but there’s one thing that keeps you going day-to-day – your passion is hospitality. We get that, after all, it’s our passion as well. That’s precisely why we created Holloway Lodging Management Services – turnkey solutions that allow us to focus on your guests, while you focus on your investment.

– Services –

OPERATIONS

We treat each and every hotel we manage like it’s the only one on our roster – hands-on and focused on the details. When you choose Holloway Lodging Management Services for your hotel will be overseen by a team of industry veterans who will give guidance and monitor all aspects of your operations.
Strategic Planning and Budgeting l Canadian Hotel Management Company
  • Each hotel is given the tools and training to produce an annual strategic plan that includes the operating and capital budgets, sales plan, and guest/employee satisfaction plans. The Regional Vice President and key team members will collaborate with the client and execute the plans.

Reporting
  • HLMS utilizes a comprehensive suite of reporting tools to ensure we are maximizing results and spotting trends quickly.

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SALES & REVENUE MANAGEMENT

HLMS is sales-driven. We measure success by maximizing market share and RevPar gains.
Sales
  • Our sales structure includes a National Director of Sales, Regional Directors, Market Specialists for the corporate, sports, association, tour and crew markets and hotel-level Sales Managers. The National and Regional Directors are hands-on sales people and act as the representatives for high volume key accounts. They also lead sales missions with the field sales teams. All Sales Managers have cross-selling mandates, taking daily direction from their Regional Director. Your Regional Vice President will be actively involved with the sales efforts and rate decisions.

Revenue Management - Canadian Hotel Management Company
  • Rate positioning is continually assessed by senior level salespersons, the Director of Revenue Management and a Regional Vice President.

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SUPPORT

Canadian Hotel Management Company - Accounting and Cost Management
  • The financial statements are tied to budgets, allowing for effective variance analysis and comparisons to the peer group via an in-depth monthly key performance indicator report. Hotels are also monitored via a daily revenue report, a weekly payroll & operations report and the monthly statement review and commentary.

    Accounting, payroll and accounts payable are centralized. Accounts receivable are monitored at the head office level with collections administrated by the property.

Canadian Hotel Management Company - Maintenance
  • Each region is supported by a Regional Director of Maintenance for technical assistance. The Vice President of Purchasing and Regional Vice President are also involved in maintenance and capital decisions as required.

Canadian Hotel Management Company - Insurance
  • HLMS can assist in the selection of an insurance provider for your property, the management of claims, and provide advice on property taxes.

Canadian Hotel Management Company - Human Resources
  • Effective human resources management is a core competency of HLMS. Our HR team is led by a National Director of Human Resources and supported by a Regional Director. Our Human Resources team is responsible for:

    • Monitoring and guidance for all hiring, terminations and performance management
    • Direct involvement for all progressive discipline
    • Employee satisfaction survey and follow up
    • Oversee employee benefit plan
    • Union matters
    • Employee training
Canadian Hotel Management Company - Purchasing
  • The Vice President of Purchasing leads a comprehensive national-level purchasing program. HLMS can leverage its national presence to obtain favourable pricing on products for your property.

    Supplier pricing compliance and hotel participation is monitored by the Vice President of Purchasing.

– The Team –

Michael Rapps

Chairman

Mr. Rapps is the President and CEO of Clarke Inc., a publicly traded investment company, and also serves on the Board. Prior to becoming President of Clarke Inc., Mr. Rapps acted as Managing Director of Geosam Capital Inc. Mr. Rapps holds a BCL and an LLB from McGill University.

Felix Seiler

Chief Operating Officer

Mr. Seiler was the Vice President of Operations, Northern Alberta and B.C. for Pacrim Hospitality before becoming the COO of Holloway in 2012. He is responsible for the overall operation and performance of all hotels and their financial success. Felix is a Certified Hotel Administrator with over thirty years of experience in food & beverage and hotel management.

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Jane Rafuse

Chief Financial Officer

Ms. Rafuse was the Vice President of Finance for Holloway before becoming the CFO of Holloway in 2012. She is responsible for all aspects of financial reporting and accounting, corporate governance, financing and refinancing hotel properties, corporate tax planning and investor relations. Jane is a Chartered Accountant and Certified Management Consultant with over twenty years of experience in the financial accounting field.

Ian Hurst

Vice President HLMS & Regional Vice President (Atlantic)

Mr. Hurst is a 35 year veteran of the hospitality industry and a graduate of Ryerson Polytechnical University (Hospitality Management). He began his career with CP Hotels (now Fairmont Hotels) where, over 22 years, he progressed to become Corporate Director of Rooms and General Manager of 3 hotels successively. Ian held positions of Regional VP and Senior VP Operations at national level companies, as well as COO of a luxury level resort, and CEO of a regional chain.

Amr Awad

Senior Vice President & Regional Vice President (Western)

Mr. Awad has been in hospitality operations (national and international) for over 25 years, having held senior managerial and general manager roles with numerous brands and property types. He is a respected leader in the hospitality academic arena having designed and taught various hospitality programs for domestic and international universities and colleges. Amr is a Director with the Alberta Hotel & Lodging Association, a Certified Hotel Administrator and holds a Master’s Degree in Business Administration.

Chad Hope

Regional Vice President (Central)

Mr. Hope is a graduate of Sir Sandford Fleming College (Hotel and Resort Management) with over 15 years of hospitality experience. He began his career with one of the country’s largest management companies and progressed quickly through various operational roles to eventually hold general manager positions in several full and limited service hotels. Chad later joined Royal Host Inc. as General Manager of their flagship property at Pearson Airport, and was subsequently appointed Vice President of Operations in 2013, at the time one of the youngest in the industry to hold this title.

– Our Hotels –

Canadian Hotels currently Managed by Holloway Management Services

Alberta

Best Western Grande Prairie (99 Room Hotel Management)

Days Inn and Suites Whitecourt (79 Room Hotel Management)

Holiday Inn Grande Prairie (145 Room Hotel Management)

Quality Inn & Suites Grande Prairie (152 Room Hotel Management)

Travelodge, Slave Lake (99 Room Hotel Management)

Super 8 Drayton Valley (60 Room Hotel Management)

Super 8 Grande Prairie (148 Room Hotel Management)

Super 8 High Level (81 Room Hotel Management)

Super 8, Slave Lake (58 Room Hotel Management)

Super 8 Whitecourt (59 Room Hotel Management)

British Columbia

Super 8 Fort Nelson (142 Room Hotel Management)

Super 8, Fort St. John (112 Room Hotel Management)

 

Ontario

Airlane Hotel and conference Centre, Thunder Bay (153 Room Hotel Management)

DoubleTree by Hilton (323 Room Hotel Management)

Holiday Inn Ottawa East (261 Room Hotel Management)

Travelodge Ottawa (196 Room Hotel Management)

Travelodge, Thunder Bay (93 Room Hotel Management)

Travelodge Timmins (92 Room Hotel Management)

Super 8 Timmins (74 Room Hotel Management)

New Brunswick

Days Inn Moncton (151 Room Hotel Management)

Travelodge Suites Moncton (75 Room Hotel Management)

Travelodge Suites Saint John (58 Room Hotel Management)

Newfoundland and Labrador

Super 8 St. John’s (81 Room Hotel Management)

 

Northwest Territories

Super 8 Yellowknife (66 Room Hotel Management)

Quality Inn & Suites Yellowknife (129 Room Hotel Management)

Nova Scotia

Holiday Inn Express Stellarton (125 Room Hotel Management)

Super 8 Truro (50 Room Hotel Management)

Super 8 Windsor (66 Room Hotel Management)

Travelodge Suites Dartmouth (75 Room Hotel Management)

Travelodge Suites New Glasgow (63 Room Hotel Management)

Travelodge Sydney (117 Room Hotel Management)

Yukon

Days Inn Whitehorse (99 Room Hotel Management)

Westmark Whitehorse Hotel & Conference Center (181 Room Hotel Management)

Wabush Hotel (80 Room Hotel Management)

Contact

Ian Hurst, Holloway Lodging Management Services
6009 Quinpool Road, 10th Floor, Halifax, NS B3K 5J7, Canada
Direct Line: 902.476.7861
Email: ihurst@hlcorp.ca